Refund Policy
1. General Provisions
This Refund Policy is designed to outline the procedures and conditions for refunds when
clients are not satisfied with the services provided. The policy establishes clear rules
and procedures that apply to refund requests.
2. Responsibility
Company Seleassis Ltd is committed to providing high quality services and complying
with all applicable investment laws and regulations.
3. Terms and Conditions of Refunds
3.1 Unintentional Transactions: In the event of unintentional transactions or technical
failures that may result in the loss of funds, the company undertakes to refund the lost
funds in full.
3.2 Cancellation of operations: The client has the right to cancel a transaction within
a certain time interval from the moment of its execution. Refund is made according to
the established conditions and commissions.
3.3 Unsatisfactory quality of services: In case the client is not satisfied with the
quality of services provided, the company considers the refund request on an individual
basis and makes a decision in accordance with internal procedures.
3.4 Prohibited Transactions: Refunds will not be issued if the transaction was related
to illegal actions or violation of company policy.
4. Refund Procedure
4.1 Request Submission: The Client submits a request for a refund by contacting the
support team via the contact details provided.
4.2 Review of the request: The company will review the refund request as soon as
possible, usually within two working weeks.
4.3 Decision: After reviewing the request, the company will decide whether to issue a
refund or explain the reasons for refusal.
4.4 Disbursement of funds: In case of a favorable decision, the company makes a
disbursement of funds to the customer's account as soon as possible.
5. Final Provisions
This Refund Policy is an integral part of the general terms of use of the investment
platform. The company reserves the right to make changes to the policy without prior
notice, but the changes will be published on the official website of the company.